Frequently Asked Questions

When will I be charged for my order?

You will be charged at the time the order is placed.

 

Do you offer exchanges or refunds?

Unfortunately, Kandie’s Scents, LLC are unable to offer refunds, returns, or exchanges once an order has shipped.   All sales are final.  However, in case of damage during shipment, please reach out to USPS and submit a claim.  For additional information, please click here!

  

What happens if my package was lost or stolen?

Kandie’s Scents, LLC is not responsible to lost or stolen packages; and in this case, please contact USPS and submit a claim. We kindly ask that prior to contacting us, please supply us with the proper claim information.  For additional information, please click here!

 

Do you ship overseas or to P. O. boxes?

Unfortunately, at this time, we do not currently ship overseas. We do, however, ship to P.O. Boxes located in the United States.

 

How can I track my order?

Once your order has been fulfilled, tracking information will be emailed to you when your order is shipped.

 

How long will it take for my order to arrive?

Orders ship within 3-5 business days and usually take 1-3 days to arrive via USPS depending on your shipping location.  However, shipping delays have increased significantly.  Once provided, use your tracking number for delivery estimates.

 

How long will my candle last before I use it?

Kandie’s Scents, LLC makes tin candles with a Soy Wax Blend and jar candles with a Natural Coconut Wax Blend. Therefore, our candles actually get better the longer they cure (sit before lighting it). So, your candle will be fine to sit, even if you decide not to use it until months later!

 

Do you have customer service?

Of Course! I would love to hear from you and answer any questions that you have. Please contact us at info@kandiesscentsllc.com if you need any assistance.

 

How fragrant is your line of candle scents?

Kandie’s Scents, LLC makes its candles tins with a Soy Wax Blend and jar candles with a Natural Coconut Wax Blend. Therefore, these blends are designed to achieve a stronger scent throw (more so than just with Soy Wax alone). However, our candles will not give the same fragrant scent throw as it would if we used paraffin waxes that includes additional additives.  In a medium to large space (bedroom, office, kitchen, living room), you will receive a nice scent.

 

Why does my candle wick have a black "mushroom" shape after burning?

All of our wicks burn with a slight curl which creates a self-trimming effect with minimal carbon buildup (mushrooming), reduced smoking, and a stable flame.

 

Why does my candle look like that?

If you see white coating on the candle, that is what we call “frosting”. It is a natural byproduct of natural wax and in no way affects the performance of the candle. It is simply aesthetics. The space between the wax and the candle is called a “wet spot”. This is caused by the wax shrinking and the presence of air bubbles when the wax is cooling. Frosting and wet spots can also occur due to climate changes especially during transit. You may even notice after you burn your candle the top is bumpy and uneven. All of these imperfections are a telltale sign that your candle is 100% soy wax. That’s right no toxins over here!

 

Did we answer your questions? If not, please let us know by reaching out to us at info@kandiesscentsllc.com. We would love to hear from you!  Thanks!